Jumia’s mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to consumers, while helping businesses grow as they use our platform to reach and serve consumers.
Our platforms consist of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers, and our payment service, which facilitates transactions among participants active on our platform in selected markets.
Applications are invited from interested and qualified candidates to apply for Dispatch Operator at Jumia Nigeria
Dispatch Operator – Jumia
- Full Time
- Required Qualifications: BA/BSC/HND
- Location: Lagos | Nigeria.
- Scheduling riders in <1mins
- Assigning and re-assigning order to free riders on the UN web portal
- Reassign riders within clusters / hubs
- Follow up on partners dispatcher to ensure no idle time for free riders
- Follow up / monitoring delayed order on urban Ninja
- Resolve riders complaints via phone, email, chat channels with functional teams(Customer service,Vendor Ops team)
- Escalating to the appropriate department such as Vendor Ops on reataurant issues & customer service on customer;s issues
- Attempt to persuade customers to reconsider cancellation
- Ensuring proper education and communication are disseminated among riders in the community
Qualifications and Requirements:
- 3+ years experience in various fields of customer service, supply chain
- Process-oriented,well-organized with a high level of attention to detail
- Excellent analytical ability:ability to leverage analytical work into action-oriented reporting & plans of actions
- Ability to articulate the right findings using the data
- Advanced knowledge in word,excel & powerpoint
- Excellent communication skills and flexibility to work in different environments
- Detailed oriented personality
- Strong people leadership
- A unique experience in an entrepreneurial, yet structured environment
- The opportunity to become part of a highly professional and dynamic team working around the world
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.
Method of Application
Interested and qualified candidate for “Dispatch Operator at Jumia Nigeria” should click the APPLY HERE button below.