ConSol Limited, is the leading provider of Contact/Call Center services and Customer Management Solutions in Nigeria.
Applications are invited from interested and qualified candidates to apply for Client Experience Officer at ConSol Limited
Client Experience Officer
- Contract, Full Time
- Required BA/BSC/HND
- Location: Lagos | Nigeria.
- Handle customer complaints or enquiries via telephone, emails or text messages.
- Provide customers with needed information and support
- Make outbound calls.
- Receive inbound calls
- Ensure that customers/callers are satisfied.
- Gather information from customers.
- Consistently ensure call(outbound/inbound) quality
- Contributes to team effort by accomplishing related results as needed.
- Exhibiting competent product Knowledge.
- Promote good listening skills.
- Manage length of calls.
- Utilize computer technology to handle high volume of calls
- Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
- Adherence to call script and call centre policies.
- Compile reports.
Qualifications and Requirements:
- Minimum of ND in Mass Communications or any related field.
- Relevant Contact Centre Operations Certification
- Minimum of 1-2 years relevant work experience in the Contact Centre
- Working knowledge of appropriate CRM software (preferably Zendesk) and understanding of the Contact center industry.
- Experience in the Banking / Financial Sector.
- Candidate with Banking Experience is preferred
Method of Application
Interested and qualified candidate for “Client Experience Officer at ConSol Limited” should send their CV to: [email protected] using the “Job Title” as the subject of the email.
- Applicants MUST be ready / available to start work immediately
- Only applicants residing in the following axis will be considered:
- Ilupeju / Oshodi / Mushin
- Somolu / Bariga / Yaba / Ebutte-Metta
- Maryland / Ikeja / Ogba
- Isolo / Ilasa / Okota / Cele / Surulere
- Oworoshoki / Gbagada / Anthony