ConSol Limited, is the leading provider of Contact/Call Center services and Customer Management Solutions in Nigeria.

Applications are invited from interested and qualified candidates to apply for Client Experience Officer at ConSol Limited

Client Experience Officer

Job Specifications:

  • Contract, Full Time
  • Required BA/BSC/HND
  • Location: Lagos | Nigeria. 

Job Description:

  • Handle customer complaints or enquiries via telephone, emails or text messages.
  • Provide customers with needed information and support
  • Make outbound calls.
  • Receive inbound calls
  • Ensure that customers/callers are satisfied.
  • Gather information from customers.
  • Consistently ensure call(outbound/inbound) quality
  • Contributes to team effort by accomplishing related results as needed.
  • Exhibiting competent product Knowledge.
  • Promote good listening skills.
  • Manage length of calls.
  • Utilize computer technology to handle high volume of calls
  • Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
  • Adherence to call script and call centre policies.
  • Compile reports.

Qualifications and Requirements:

  • Minimum of ND in Mass Communications or any related field.

Professional Qualification:

  • Relevant Contact Centre Operations Certification

Experience:

  • Minimum of 1-2 years relevant work experience in the Contact Centre
  • Working knowledge of appropriate CRM software (preferably Zendesk) and understanding of the Contact center industry.
  • Experience in the Banking / Financial Sector.
  • Candidate with Banking Experience is preferred

Method of Application

Interested and qualified candidate for “Client Experience Officer at ConSol Limited” should send their CV to: [email protected] using the “Job Title” as the subject of the email.

Note

  • Applicants MUST be ready / available to start work immediately
  • Only applicants residing in the following axis will be considered:
    • Ilupeju / Oshodi / Mushin
    • Somolu / Bariga / Yaba / Ebutte-Metta
    • Maryland / Ikeja / Ogba
    • Isolo / Ilasa / Okota / Cele / Surulere
    • Oworoshoki / Gbagada / Anthony

Deadline: December 18, 2020