EL-Lab Medical Diagnostics and Research Center is one of the leading indigenous medical diagnostic centres in Nigeria. Established in 1998 and with our key Diagnostics Complex situated in Festac Town, Lagos, Nigeria, we offer state-of-the-art medical diagnostic services to patients in Lagos and environs. 

The Center is one of the most comprehensive diagnostic facilities in Lagos and meets international standards. Our years of excellent service delivery and compliance to international procedures and standards, has earned us the ISO 15189:2012 Accreditation, one of only three laboratories in the entire country accredited to this global standard. 

Applications are invited from interested and qualified candidates to apply for Client Service Executive at El-Lab Limited

Client Service Executive

Job Specifications:

  • Full Time
  • Required Qualifications: BA/BSC/HND
  • Location: Lagos | Nigeria. 

Job Description:

To provide support to clients both internal and external.

Key Accountabilities: 

  • Answer inbound calls
  • Respond to customer queries
  • Transfer customer calls to appropriate staff
  • Respond to emails
  • Identify, research & resolve customer issues
  • Complete call logs & reports
  • Register clients on LIS
  • Research all billing & payment issues
  • Authorise and process customer refunds
  • Relay all call trends where necessary to supervisor
  • Recommend process improvements where necessary
  • Liaise with the various departments( laboratory, radiography, accounts receivable ) to develop solutions that best suit customer needs
  • Customer follow-ups
  • General administration as required

Qualifications and Requirements:

  • Excellent listening skills
  • A willingness to problem solve
  • Strong verbal & written communication skills
  • Resilience – being able to handle complaints from customers
  • The ability to work as part of a team
  • Be self-driven & pro-active

Competencies:

  • Fast & accurate data entry skills
  • Excellent phone manner
  • A high level of accuracy & attention to detail
  • Customer focus
  • Be a self-starter who shows initiative
  • Respond to customer enquires

Qualifications & experience:

  • Minimum 2 years’ customer service / call centre experience
  • Strong IT skills

Key Performance Indicators & Conduct Requirements:

  • High professional standard of customer service, ascertained through feedback from internal and external customers
  • Display a ‘can-do’ attitude when assisting other departments
  • Clear all email logs within 24-48 hours

Additional Information:

  • In this role when the Client Service Manager is away or on leave you will be expected to provide direct coverage for that position
  • You will cross-train in other departments & roles to help provide coverage when other staff are on leave

Method of Application

Interested and qualified candidate for “Client Service Executive at El-Lab Limited” should forward their CV to: [email protected] using the position as subject of email. 

Deadline: March 7, 2021